This code of practice is designed to be as clear and useful as possible. It intends to:
Outline the main services we offer;
Tell you how to contact us;
Give details of arrangements for sending you bills;
Explain how you can pay our bills;
Explain what to do if you have a complaint;
Outline the main features of other specific services, such as Carefree broadband and Voice over Internet Protocol (VoIP).
Ofcom (the Office of Communications), the industry’s regulator, requires companies who provide public electronic communications services to produce a number of different codes of practice. This code of practice is known as Carefree’s code of practice for residential customers (also called consumers) and small businesses (defined as ‘businesses with ten or fewer employees’).